FAQ

For simple decorations like clusters and balloon bouquets a minimum of 1 week is required to ensure that all items are in stock. For full garlands and bigger events we require a minimum of 2 weeks.

Yes, we offer customization options for most of our products. You can choose the colors, sizes, and designs of the balloons that you want. You can also add personalized messages to your orders. Just contact us and we will be happy to assist you with your customization needs.

You can place an order in two ways, 1. Via Instagram Direct messages 2. Via Email : Creationsbydsisters@gmail.com (Creationsbydsisters@gmail.com) For Faster service please have the following in mind 1.Your budget ( our Garlands start at a minimum of 240$) 2. Colours or themes ( examples are welcomed although we do not copy other company's work) 3.Time and Event location ( its always best to book your venue first before decorations ) Once we have all this information we will provide you with an accurate quote. When you accept, a deposit of 50% is needed to reserve. Once that is received we will then begin the design process and planning for your special day!

Yes, we require a 50% deposit for all custom orders. This deposit is non-refundable and is used to secure your order and cover the cost of materials. The remaining balance is due upon delivery or pickup of your order.

Once you have finalized your look and we have completed your order, you will receive an email confirmation. Payments can be made online through credit card or via Interac E-Transfer. A deposit of 50% is required to confirm your reservation/date. The remaining balance will be due no later than one week before your scheduled event. For short noticed events (6 days or less), full payment will be required.

All transactions are non-refundable and final. We do not facilitate exchanges, refunds, cancellations, or returns. Please be aware that screen variations may affect colour perception. Creations by the Sisters has the right to decline any return requests, and items will not be replaced or exchanged due to colour differences.